Returns & Refunds

The David Wein website (www.davidwein.com) is operated by Multicolour Gems Co. Ltd (referred to as "we/our/us/David Wein"). David Wein is committed to producing and selling high-quality products. If for any reason you are not completely satisfied with our product, we are happy to offer a full refund or exchange within 15 days of the delivery date. This excludes shipping and insurance charges. Customized and personalised products are subject to additional conditions and return charges.

Returned products are required to be in brand-new condition and include the original undamaged packaging and packaging materials including packing inserts, boxes, certificates and warranty cards.

If our product is defective in any way, you may return it within 30 days of delivery for a refund, a repair, or a replacement. Please note that our offer to replace products and/or refund your money does not apply to damage caused by accident, neglect, misuse, dropping, or damage resulting from inappropriate exposure to any kind of destructive or abrasive chemical environments.

Return policy

Returning under 7-days EU Distance Selling Directive

If you are dissatisfied with our delivery, you may cancel your order within 7 working days following the day on which you received the product. The product must be returned complete; unworn, unused, and with the original box, packing and accessories and, with all of the original certificates. David Wein will issue a full refund for the price you paid for the product. The total for any return shipping, insurance, or customs fees, as well as any unpaid onward delivery charges will be deducted from your refund.

Returning under 15-days David Wein money-back guarantee

If for any reason you are unhappy with our product, you can return it to David Wein in its original condition within 15 days of the date you received the product. The product must be returned complete, unworn, unused and with the original box, packing and accessories. David Wein will issue a full refund for the price you paid for the product. The total of the return shipping and insurance costs and any unpaid onward delivery charges will be deducted from your refund.

Returning under 30-days faulty product guarantee

If our product is defective, you may return it within 30 days of delivery for a refund, exchange, replacement, or repair. The total for the return and onward shipping costs will be charged to your account.

Return procedures

Returning your order to David Wein is a simple and a straightforward process:

1. Log into your David Wein account and access the Returns Center where you will be given your RMA number. If you do not have an account please contact your customer service representative for your RMA number.
2. Make sure your return is packed safely and securely, and includes any boxes, tags, manuals, warranty cards, etc. that accompanied it in the original shipping carton. Check the original packing slip to make sure you do not forget anything. Please do not write jewelry, diamonds, gemstones, gold or any related words on the parcel in order to protect against possible theft during transportation.
3. Shipping for returned products should be pre-paid and sent via UPS, FedEx, Express, or USPS Priority Mail for tracking/confirmation and insurance purposes. We assume no liability for loss or damage of returned packages and we recommend you purchase insurance from your shipper.
4. Please ship your return to the following address: Multicolour Gems Ltd
   DBA: David Wein
   59 Soi Pradit
   Silom Soi 20
   Bangkok, 10500
   Thailand

Refunds policy

You can expect refund in the same form of payment originally used for purchase within 7 working days of our receiving your return or order cancelation.

For example, if you made a purchase using your credit card, we will credit the same credit card you used for the original purchase. Alternatively, we can also credit your account for future purchases at David Wein. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

Refunds for products purchased from the catalog (In-Stock)

All stocked products sold from David Wein online catalog are available for a full refund. However, in the event where we find no fault on our part, or/and you violate our Returns policy, we reserve the right to deduct certain costs and expenses from your refund and that may include:

• Bank transfer charges;
• Check and postal order postage fees;
• Costs of missing or damaged packaging materials.

Refunds for personalized and customized products (Made to order)

David Wein will refund an order for customized and personalized products subject to restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fee:

• 5% of the total item sale price or minimum of USD 10.00 - will be deducted from your refund for any alteration made such as engraving, ring re-sizing (excluding specific designs which can not be resized), additional hallmarking, specific lab reports, and collectively personalized products.
• 20% of the total item sale price or minimum of USD 100.00 will be deducted from your refund for any customizations made such as, material variations, tailored sizing requiring the use of additional materials or manufacturing, and collectively customized products.

Important limitations

David Wein will only accept returned deliveries after activation of the return merchandise authorization (RMA) number through your online account or via email. Any returned products that are not accompanied by an official RMA number will be refused and sent back to you at your expense. You should not write jewelry, diamonds, gemstones, or gold, anywhere on the package, as this invites possible theft of the parcel.

David Wein cannot accept returns if they are delivered by hand or via an unauthorized carrier. David Wein experts will inspect the returned contents for any signs of wear, or damage before issuing refunds, replacements or credits. You should be aware that once the return process begins you will not be able to cancel any additional contracts you may have with David Wein until the return process is complete. You will be responsible for the costs of returning the product, which will be deducted from your refund unless David Wein delivered the wrong product to you, or if the product is damaged or defective upon arrival.

Your statutory rights

David Wein complies with the the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000.

Under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following the day on which you receive the goods. This applies to all of our products except for custom-made items.

This document last revised on: May 15, 2015